Refund and Cancellation Policy
Understanding Our Commitment to Customer Satisfaction
Explore our comprehensive refund and cancellation policies designed to ensure your satisfaction and trust in our premium dairy products.
Our Policy Details
Refund and Cancellation Guidelines
At MOHAN SATTYHA FOODS, we prioritize your satisfaction with our products. Refunds are available for unopened and unused products within 12 hours of purchase, provided they are returned in their original packaging. Cancellations can be made within 24 hours of placing an order without any penalty. For any issues with product quality, please contact our customer service team immediately for resolution. We strive to process all refunds within 7 business days of receiving the returned items. Please note that shipping fees are non-refundable unless the return is due to our error.
Common Questions About Refunds and Cancellations
Find answers to frequently asked questions about our refund and cancellation policies.
What is the timeframe for requesting a refund?
Refunds can be requested within 12 Hours of receiving your order, provided the products are unopened and unused.
How do I cancel my order?
You can cancel your order within 24 hours of purchase by contacting our customer service team.
Are there any fees for cancellations?
No, there are no fees for cancellations made within the 24-hour window.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact us immediately with your order details and a photo of the damage for a prompt resolution.
How long does it take to process a refund?
Refunds are typically processed within 7 business days after we receive the returned items.
Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to an error on our part.